Privacy Policy
Last updated: 12 June 2026
This Privacy Policy explains how SHIVASHI - FZCO, a company registered in Dubai, United Arab Emirates, with trade license number 70466, legal status FZCO, and registered address at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE (“SHIVASHI”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you visit or purchase from our website https://shivashikids.com/.
By using our website, creating an account, placing an order, subscribing to our communications, or contacting us, you agree to the collection and use of your personal information as described in this Privacy Policy.
1. Who We Are
- Company name: SHIVASHI - FZCO
- Trade name: SHIVASHI - FZCO
- Trade license number: 70466
- Legal status: FZCO
- Issuing authority: Dubai Integrated Economic Zones Authority
- Registered address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
- Licensed activity: Ecommerce
-
Email: contact@shivashikids.com
- Phone / WhatsApp: +971507826641
2. Information We Collect
We may collect the following information when you use our website:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Payment confirmation details
- Delivery instructions
- Account login details, if you create an account
- Customer service messages, complaints, return requests, and refund requests
- Website usage data, including IP address, browser type, device type, pages visited, and cookies
- Marketing preferences
For children’s clothing purchases, we may collect size, age range, or fit preferences only when provided by the parent, guardian, or adult purchaser. Our website is intended for use by adults. We do not knowingly collect personal information directly from children.
3. Why We Collect Your Information
We use your information to:
- Process and deliver your orders
- Confirm payments
- Provide customer service
- Manage exchanges, returns, refunds, and complaints
- Send order confirmations, invoices, delivery updates, and customer service messages
- Improve our website, products, services, and customer experience
- Prevent fraud, misuse, unauthorized transactions, or security incidents
- Send marketing communications where you have subscribed or opted in
- Comply with UAE legal, tax, accounting, regulatory, and e-commerce obligations
4. Marketing Communications
We may send you promotional emails, SMS, WhatsApp messages, or social media updates only where you have subscribed, opted in, or where permitted by applicable law. You may withdraw your consent or unsubscribe at any time by clicking the unsubscribe link, replying “STOP” where available, or contacting us at contact@shivashikids.com.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve browsing, remember preferences, analyze website traffic, measure campaign performance, and support advertising or retargeting. You may disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Sharing Your Information
We may share your information with trusted third parties only where necessary to operate our business, including payment processors, courier and delivery companies, website hosting and e-commerce platform providers, marketing and analytics platforms, fraud prevention providers, and UAE authorities where required by law.
We do not sell your personal information.
7. Payment Security
We do not store your full card details on our website. Payments are processed through secure third-party payment providers. Any card or payment information submitted at checkout is handled according to the security standards of the payment provider.
8. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no online system is completely risk-free. You are responsible for keeping your account login details confidential.
9. International Data Transfers
Some of our service providers may process or store data outside the UAE. Where this happens, we take reasonable steps to ensure that your personal information is protected in line with applicable data protection requirements.
10. How Long We Keep Your Information
We keep your personal information only for as long as necessary to complete your order, provide customer support, manage returns and refunds, comply with legal and regulatory requirements, and improve our services. When no longer needed, we will delete, anonymize, or securely store it.
11. Your Rights
Subject to applicable UAE laws, you may request to access, correct, delete, or restrict processing of your personal information, withdraw marketing consent, or request data transfer. To make a request, contact us at contact@shivashikids.com. We may need to verify your identity before processing your request.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, or social media pages. We are not responsible for the privacy practices, content, or security of those third-party websites.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of the website after changes are posted means you accept the updated policy.