Shipping Policy

Last updated: [Insert Date]

This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered by SHIVASHI - FZCO, trade license number 70466, registered at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE.

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1. Delivery Areas

We currently deliver to:

• United Arab Emirates
• [Add GCC countries if applicable]
• [Add international locations if applicable]

Delivery availability, timing, and fees may vary by location.

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2. Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation. Orders placed during weekends, UAE public holidays, sales campaigns, or peak periods may require additional processing time. If we need to verify your order, payment, address, or product availability, processing may take longer.

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3. UAE Delivery Options

Delivery Option	Timeframe	Fee
Standard Delivery	1–2 Business Days	15 AED
Cash on Delivery	1–2 Business Days	18 AED
Same Day Delivery (Dubai)	Same Day	35 AED
Free UAE Delivery	1–2 Business Days	Free on orders above 200 AED

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4. Delivery Timelines

Delivery timelines are estimates and start once your order has been processed and handed to the courier. Delivery may be delayed due to:

• Incomplete or incorrect address
• Customer unavailability
• Payment verification
• Courier operational delays
• UAE public holidays
• Weather conditions
• High-volume sale periods
• Events outside our control

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5. Delivery Information

You are responsible for providing accurate delivery details, including full name, mobile number, complete address, building/villa/apartment details, emirate and area, and any delivery instructions. If delivery fails because the address or contact information is incorrect, additional delivery fees may apply.

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6. Failed Delivery

If the courier cannot deliver your order after reasonable attempts, the order may be returned to us. If the order is returned due to customer unavailability, incorrect address, refusal to accept delivery, or failure to respond to the courier, we may deduct the delivery fee, return fee, or COD fee from any refund where permitted by law.

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7. Damaged, Missing, or Incorrect Orders

If your package arrives damaged, incomplete, or incorrect, contact us within 24 hours of delivery at Shivashiwear@gmail.com with:

• Order number
• Photos of the package
• Photos of the product
• Description of the issue

We will review the case and arrange a replacement, refund, or other suitable solution in line with our Returns/Refund Policy and applicable UAE consumer protection laws.

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8. International Shipping

For international orders, delivery times and shipping fees vary by country. Customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility. We are not responsible for customs delays or charges imposed by the destination country.

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9. Contact Us