Terms & Conditions
Last updated: 12 June 2026
Welcome to https://shivashikids.com/, operated by SHIVASHI - FZCO, a company registered in Dubai, United Arab Emirates, with trade license number 70466, legal status FZCO, and registered address at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns/Refund Policy. If you do not agree with these Terms, you should not use our website or purchase from us.
1. Company Information
- Company name: SHIVASHI - FZCO
- Trade license number: 70466
- Legal status: FZCO
- Issuing authority: Dubai Integrated Economic Zones Authority
- Registered address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
- Licensed activity: Ecommerce
- Email: contact@shivashikids.com
- Phone / WhatsApp: +971507826641
- Website: https://shivashikids.com/
2. Website Use
You agree to use our website only for lawful purposes. You must not:
- Use the website for fraudulent, illegal, or unauthorized activity
- Interfere with the security, performance, or functionality of the website
- Upload viruses, malware, spam, or harmful code
- Copy, reproduce, or exploit website content without written permission
- Use false, misleading, or incomplete information when placing an order
- Attempt unauthorized access to our systems, accounts, or customer data
We may suspend or refuse access to our website if we suspect misuse, fraud, security risk, or breach of these Terms.
3. Products
We sell children’s clothing, accessories, and related kidswear products through our e-commerce website. We make reasonable efforts to display product names, descriptions, colors, sizes, prices, fabric details, care instructions, and availability accurately. However, slight differences may occur due to screen settings, photography, lighting, production variations, or stock updates. Product availability is not guaranteed until your order is confirmed.
4. Product Information and Size Responsibility
You are responsible for reviewing the product description, size guide, material details, care instructions, price, delivery fee, return eligibility, and total order cost before confirming your purchase. For children’s clothing, sizing may vary depending on the child’s age, height, body shape, and fit preference. Any age reference is a general guide only.
5. Pricing and Currency
All prices are displayed in AED, unless otherwise stated. Any applicable VAT, shipping fees, cash-on-delivery fees, or other charges will be shown at checkout before payment. We reserve the right to update prices, promotions, offers, and product availability at any time.
6. Orders
When you place an order, you confirm that you are legally able to complete the purchase, the information you provide is accurate and complete, you are authorized to use the selected payment method, and you have reviewed all product and order details before confirming.
We reserve the right to cancel or refuse an order where the product is unavailable, payment is not completed, the order appears fraudulent, pricing was incorrectly displayed, or delivery information is incomplete. If we cancel a paid order, we will refund the amount paid according to our Refund Policy.
7. Payments
We accept the payment methods shown at checkout, which may include credit/debit cards, Apple Pay / Google Pay, Cash on Delivery, and buy-now-pay-later providers. We are not responsible for delays or payment issues caused by your bank, card issuer, or payment provider.
8. Shipping and Delivery
Shipping times, fees, locations, and delivery methods are explained in our Shipping Policy. Delivery timelines are estimates and may be affected by courier delays, incomplete addresses, UAE public holidays, weather, or events outside our control.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Returns/Refund Policy. Nothing in our policy affects your rights under applicable UAE consumer protection laws for products that are defective, damaged, or not as described.
10. Promotions and Discount Codes
Promotions and discount codes may be subject to specific terms, validity dates, exclusions, and minimum order values. Discount codes cannot be applied retroactively. We may cancel or modify promotions in cases of technical errors, misuse, or incorrect pricing.
11. Intellectual Property
All website content, including brand names, logos, images, product descriptions, designs, text, graphics, videos, and layout, belongs to SHIVASHI - FZCO or its licensors. You may not copy, reproduce, distribute, modify, sell, or use our intellectual property without written permission.
12. User Content
If you tag us, submit reviews, upload photos, or share content featuring our products, you grant us permission to repost, share, or use that content for marketing purposes, unless you tell us otherwise. You must only share content that you own or have permission to use.
13. Limitation of Liability
To the maximum extent permitted by UAE law, we are not liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products. This does not limit any liability that cannot legally be excluded under applicable UAE law.
14. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruptions, customs delays, natural events, technical failures, government restrictions, or public emergencies.
15. Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates. If a dispute arises, please first contact us at contact@shivashikids.com. If unresolved, disputes may be referred to the competent UAE consumer protection authority or UAE courts.
16. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our website after updates means you accept the revised Terms.